Binding : Taschenbuch, Edition : 2 Rev ed., Label : Mcgraw-Hill Education - Europe, Publisher : Mcgraw-Hill Education - Europe, NumberOfItems : 1, PackageQuantity : 1, medium : Taschenbuch, numberOfPages : 336, publicationDate : 2013-06-01, authors : Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan, Al Switzler, languages : english, ISBN : 0071808868